Reliability Classification Assessment of Logistics Service Capability Based on Universal Generating Function

Reliability classification of service capability is essential for logistics enterprises to understand and assess their own ability level clearly, thereby making improvement more targeted. Few prior research has focused on reliability classification of logistics service capability. Furthermore, there are limitations in the research methods of logistics service capability. To fill these research gaps, this study establishes two models for reliability classification of logistics service capability based on two different criteria. An algorithm based on universal generating function (UGF) is proposed to obtain the reliability classification index of the models. Numerical illustrations based on a logistics integrator and several functional logistics enterprises are presented to demonstrate the applicability of models for reliability classification of logistics service capability.