Impact of Smart Technologies on Passenger Flow and Queueing at Airports

The evolution of airports toward the Smart Airport concept is currently very topical. The Smart Airport concept brings the digitization and new technologies amongst other benefits. This article deals with the impact of smart technologies, implemented to increase the passenger throughput at airport processors, on waiting times in the queue. To enable simulating the impact of various passenger throughputs, a developed generic model, that can be primarily applied to arrival border control at any airport, was used. Based on the simulation results, the difference in the waiting times in the queue depending on different processing times and used technologies can be compared and analyzed. Therefore, the model can also be used to determine the impact of implementation of smart technologies on the passenger flow at the airport. A simulation performed in the model comparing manual, smart and hybrid configurations of the arrival border control is analyzed in this paper.