Employee Upskill with Electronic Work Instruction Using Problem-Based Training

This paper proposes the development to the skills of quality control employees through training by using problem-based techniques together with electronic work instruction. This is due to the fact that problems with employee work procedures and quality control automation can happen at any time, if employees do not have the correct knowledge to solve problems, it will directly affect production efficiency. Therefore, employees should have problem-solving skills. so that those problems do not happen again or happen less frequently in the production process. Work instruction is a tool to assist employees in resolving difficulties in quality control through appropriate and correct steps. However, if the work instruction is not really useable and there isn't a proper employee training process, employees will be unable to perform their duties efficiently. On the other hand, if employees are trained with appropriate procedures in conjunction with work instruction. As a result, the skill and efficiency of employees will improve. The purpose of this study was to improve the problem-solving skills of employees through problem-based training with electronic work Instruction. as well as reduce problems that arise in the production process related to quality control. The research measurement and evaluation tools consisted of an assessment of employee satisfaction with training, a problem-solving skills assessment form, and a stop recording system. The statistical values used in the data analysis in the research consisted of frequency, mean, percentage, and standard deviation.