Voice Recognition Chat bot for Consumer Product Applications

The concept and implementation of a voice recognition chat bot for customer assistance is presented in this paper. Chat bots are automated tools that aid in the replication of human behaviour in a dialogue. They also aid humans in a discussion or when they have a question about something on the internet. They can be used to communicate between clients and the system in web-services. The bot’s questions are analysed using AI techniques, and suitable replies are gathered from a database. The output is provided in the form of speech and text. New questions that aren’t in the database are processed and added to the database for future inquiries. As a result, we give a review of the strategies used to create Chatbots in this work. A few examples of chatbot design are also explored to help understand how chatbots work and what kind of techniques are available for developing chatbots. With the rapid advancement of Chatbot technology, it is envisaged that it would be able to supplement human limitations and increase productivity.