Performance Factors Analysis of the Digital Sharing Economy

Several studies have analyzed the indicator performance of the digital sharing economy; however, it is essential to know how to implement and improve the indicator performance of the digital sharing economy by understanding the three fundamentals needed for implementing the digital sharing economy. Indicator performance in the digital sharing economy can be an opportunity for hospitality and ride-sharing services. Successfully implementing and improving the digital sharing economy requires understanding the sharing economy itself. In this paper, we research the explanation of sharing economy and show the indicator performance and the key factors that can help the company improve or implement the sharing economy. To answer the research question “what are the performance factors that are needed for the company to implement a digital sharing economy successfully?” and “what are the key factors that are needed to see in implementing a digital sharing economy in the company?”, research uses a qualitative approach. Five essential indicators for the digital sharing economy exist. Eight critical factors are divided into two perspectives: the customer and the company. From the customer's perspective, there are four main factors. At the same time, the company has four main elements for using the sharing economy. From the analyzed factors, the indicator performance and the factor also have a connection that can help link the customer and the company.