Proposing Enterprise Architecture for Smart Regencies in Indonesia: A Perspective of Zachman Framework (ZF)

Enterprise Architecture (EA) has become a necessity for organizations to address their business, data, infrastructure, and information systems. EA deployment in the government sector (e-government) is seen crucial for enhancing the effectiveness of electronic-based service delivery. Unfortunately, there are some crucial challenges to the fundamental requirements of EA in the e-Government sector. There are still partially implemented, lack understanding of technological advances, lack of understanding architectural framework usability, does not have good documentation, and slow service. There is no certainty of normative standardization for operating procedures. Several studies have been conducted to solve these problems. However, its steps are not articulated systematically, nor are the requirements for designing an enterprise architecture for e-government described. This study aims to employ EA for Smart Regency, the unique characteristics of suburban areas in Indonesia. This research conducted Zachman Framework (ZF) as Enterprise Architecture Planning (EAP) methodology. This research has produced the Mapping of EA Model, EA List and Classification of Critical Success Factor, EA Model of Hierarchy Enabling factors, EA Value Chain, and EA Business Process Modeling from Smart Regency Development. This research contributes to exploring and selecting the appropriate e-Government EA framework for Smart Regency service architecture in Indonesia. It helps local government and stakeholders to attend to more crucial factors in developing Smart Regency EA.