ERP in Indonesia SMEs: a Study for Post Implementation Evaluation from User's Perspective Acceptance

The Indonesia Ministry of Investment stated that SMEs in Indonesia are the most influential aspects of economic growth. Implementing systems and technology in an organization or company is one way to survive market openness and provide sustainability. One of the SMEs in Jakarta just began using the Odoo ERP system to help them in their daily business processes. Evaluating user acceptance of the ERP is one step in the evaluation stages. Knowing the factors that influence the usage behavior will be a preventive action as they will continue to implement other features on the system. Because of the detailed variables, Technology Acceptance Model 3 (TAM 3) was found suitable to learn about the user acceptance of ERP systems and the factors that influence it in one of the retail businesses in Indonesia as they are becoming smart SME. From the 23 hypotheses, the employees' anxiety is the biggest obstacle in using the Odoo ERP system. Having the employees understand the entire usage of the system can positively impact user confidence in the system's functionality, convenience, and behavior.