Evaluating the Effect of Human Factors on Big Data Analytics and Cloud of Things Adoption in the Manufacturing Micro, Small, and Medium Enterprises

The purpose of the study is to explore and analyze human factors that influence big data analytics and the cloud of things adoption across Indian micro, small, and medium enterprises (MSMEs). The human factors were identified through a literature survey and experts’ opinions. In order to develop a hierarchical structural model of identified human factors indicating the mutual relationship and classify the factors into cause-effect groups, a hybrid ISM-DEMATEL approach has been employed. Results of the study stated that “Lack of training and development programs” (HF11), “Lack of vision of top management and ineffective corporate governance” (HF13), and “Communication barrier between management and workforce” (HF4) are the most significant factors. The study's findings would be helpful to human resource managers and decision-makers of the firm to understand human-related factors responsible for technology adoption. Further, results can be validated with the investigation in other emerging economies.