User Perception on Personalized Explanation by Science Museum Docent Robot

As the number of docent robots in museums has increased, robot personalization services have become important. A survey-based experiment was conducted to catch the difference in perceptions of personalized service for exhibition visitors. As a result, it was found that the background knowledge of the visitors listening to the explanation had an effect on the perception of the personalized service. The finding gives us a set of design criteria for personalized museum guide robot services.