Using connect and collect to achieve the KM endgame

Innovation drives organizational success, the true knowledge management endgame. Knowledge management (KM) must harness the processes that deliver innovation. KM is ill defined in the marketplace. Therefore, companies mistakenly segregate critical IT infrastructure needs such as e-learning, performance support, process improvement, reengineering, change management, and KM. They fence off efforts in these areas from each other, even setting them up as competitive initiatives, each with its own champion. Initiative leaders strive to increase performance, but they often compete for precious few resources in a vacuum of knowledge about other the true strategic efforts. In particular, most employees and managers lack knowledge about KM. KM can only enhance organizational performance when understood and intelligently applied, which includes integration with other improvement initiatives. You can begin to understand KM by understanding basic knowledge processes.