Improving Business Process Resilience to Long-tailed Business Events via Low-code

Among different types of changes, a specific type named long-tailed change (LTC), induced by wide-spectrum and sporadic events (hereafter long-tailed business events (LBEs), poses fresh challenges to available change management solutions in business process management. The disorder in economic and social life caused by the competition of COVID-19 epidemics and countermeasures all over the world fully demonstrates the impact of this new change management problem. Based on the principle of separation of concerns, this paper proposes a systematic framework to solve the above problem. The solution consists of a low-code mechanism for process adaptation and business policy conformance. As a result, front-line practitioners can quickly react to changes by using a domain-specific language (DSL) while a corresponding verification of functional and non-functional attributes maintains compliance with business constraints. We validate the solution through a case study of an e-commerce scenario during the COVID-19 pandemic.