Quality Based Testing of AI-based Smart Services: The Example of Stuttgart Airport

The paper presents an approach for quality-based testing during the development of AI-based smart services. It describes central components of testing and illustrates the connection between them. Components include the creation of prototypes, the use of a configurable framework for assessing perceived quality and a process model that comprises testing objectives, tasks and supporting methods. The practical implementation of the approach is demonstrated by two use cases at Stuttgart Airport.