An Integration of End User Computing Satisfaction and Importance Performance Analysis on Website

Media Website “Diskominfotik” Bengkalis is a form of e-learning developed by the Department of Communication, Information and Statistics which plays an important role in the development of Bengkalis district. The services and features provided are in the form of bengkalis news, activity galleries, important announcements, activity videos, public information and activity agendas. This study is based on the fact that users are dissatisfied with the services provided by the Bengkalis Diskominfotik website, such as the lack of updated information that users need. The aim of this study was to measure the level of satisfaction of website users using the EUCS method with five perspectives, namely content, accuracy, format, ease of use, and timeliness and the IPA method to find out the attributes that are important to improve or need to be interpreted in the form of a matrix. The results of this study indicated that all attributes in terms of importance had the category of satisfied and quite satisfied, and the performance attribute was also in the category of satisfied and quite satisfied. namely the variable content, accuracy, ease of use, with the category satisfied, while the format with the category quite satisfied.