A Collaborative Environment to Boost Co-Production of Sustainable Public Services

Government scholars claim that co-production might be the key to evolve towards more citizen-centric and sustainable public services. This paper describes the work carried out within the European H2020 project INTERLINK towards devising a co-production environment to democratize and boost the collaborative co-design and co-delivery of public services and to foster the reuse of a continuous growing plethora of public services' building blocks (INTERLIKERs). The evaluation strategy to assess the provided co-production environment in 3 cross-European pilots is designed to understand the perceived quality of digitally co-produced public services and its influence on their acceptance and trust among civil servants, citizens and other stakeholders.