The Advantages of Maintaining a Multitask, Project-Specific Bot: An Experience Report

Bots are becoming a popular method for automating everyday tasks in many software projects, thanks to the availability of many off-the-shelf task-specific bots that teams can quickly adopt. Based on our experience, we argue that an alternative approach deserving more attention is to develop a multitask project-specific bot, because it strikes a good balance between productivity and adaptability.