A Study on the Implementation of Robotic Process Automation (RPA) to Decrease the Time Required for the Documentation Process: A case study of ABC Co., Ltd.

The research is to study the possibility of the implementation of robotic process automation (RPA) to decrease the processing time in the pre-custom’ s documentation process in export-import companies; a case study of ABC Co., Ltd. Currently, there are a number of delays and high human errors in the document validation process, especially transferring information from mater bill of lading (B/L) to any relevant documents for completing the customs process. Moreover, the aforementioned steps include a variety of information, documents, and many items that must be recorded and validated daily. Moreover, such procedures have still been processed by validators, causing a remarkable proportion of human errors and time-consuming. Therefore, this research aims to study the guidelines on the features and capabilities of RPA to decrease the documentation time and human errors, leading to noticeable improvements in working methods in new ways. The results showed that spending time in invoices recording to the central system at destination customs significantly decreased from 61.21 minutes to 8.26 minutes. Validation processing time considerably inclined from 80.34 minutes to 6.45 minutes, providing the total process time substantially decreased from 252.63 minutes to 121.73 minutes.