The B737 MAX 8 Accidents as Operational Experiences With Automation Transparency

Automation transparency has come into prominence in the human-machine systems literature, with researchers offering definitions, models, design frameworks, and empirical findings. Missing from the literature are reflections on the actual operational experiences of human crews interacting with automation conceived from different transparency perspectives. The Boeing 737 MAX 8 accidents present a tragic case of a catastrophic failure of automation transparency. We explore this case with an emphasis on extracting design and regulatory insights for the nuclear power and other safety-critical domains.