Applicability of Digital Tracking System on Third Party Logistics (TPL) Services

The objective of the paper is to evaluate the impact and applicability of digitalisation, especially digital tracking system, on third-party logistics (TPL). Over last few years, logistics activities have seen huge turn through the provision and outsourcing capabilities shared with third-party logistics providers (TPLs). More recently, the growth and disruption of digitalisation and digital technologies enabling the business processes and models, much of the TPL or 3PLs have been challenged to remain competitive in the market. Many of the current literature has been focussing on travel, retail and E-commerce platforms that has seen digital disruptions at more impactful nature, compared to wider supply chain and logistics management areas. The paper examines with the use of case study of a leading technology development company in Malaysia. The case adopts and implements tracking app to enable service standards are maintained through three stages - fundamental stage, development stage, and future improvement stage.