Research on Active Monitoring System of Power Supply Service Demand Based on Computer Big Data

With the improvement of the overall service level of society, people's requirements for power supply services are getting higher and higher. In order to improve the quality of power supply service, reduce the risks in power supply business activities, improve the business efficiency and management level of enterprises, build a unified audio and video monitoring system, and achieve a three-level management model of centralized supervision at the provincial level and local monitoring at the city and county levels. The main requirements function of the customer appeal information management system of the electric power company include the acceptance and review of appeal information, the appeal return visit and response information management function, the responsibility determination function, the monitoring and reminding function, the work order query function, the case information maintenance management function and the software system Operation and maintenance management functions. The thesis outlines the overall software design and database logic scheme of the information system on the basis of demand analysis, and further discusses the relational data model of database tables and the design of main business processes. On the basis of the system design, the program implementation and testing of the main modules of the system are completed.