Betting on Yourself: A Decision Model for Human Resource Allocation Enriched With Self-Assessment of Soft Skills and Preferences

Recently, many approaches were proposed to support human resource management in finding the best human resources for available jobs. However, existing solutions do not effectively evaluate employees’ skills, or they do only partially, neither provide mechanisms to describe subjects’ skills and desiderata. To face this issue, this paper proposes a decision model for assisting human resource management in effectively evaluating the degree of mutual satisfaction in job-employee assignments. In particular, the decision model has been devised with the following core characteristics: i) employees’ skills are modeled by combining hard skills (e.g.: academic training and competencies) and soft skills (e.g.: socio-relational experiences); ii) employees’ soft skills are self-evaluated, giving importance not so much to experiences possessed but rather how such skills have been applied over time; iii) employees and managers can self-evaluate their preferences to enable the achievement of the optimal allocation by maximizing the global mutual satisfaction iv) partial matches between characteristics and desires of both employees and jobs are measured through a set of tailored fuzzy metrics. The proposed decision model has been validated in a real case to support the allocation of newly hired employees among open job positions in a Public Administration. Results showed an adequate ability of the proposed model both to support the description of employees, skills, jobs and preferences, and to suggest the best allocation maximizing the global mutual satisfaction. Summarizing, a decision model for human resource management with innovative characteristics is proposed and used to support decisions for a real allocation problem.