Intelligent Machinery Product Service Blueprint Development and Verification: An Empirical Study of Machine Tool Industry

Integrating of products and services is regarded as an effective strategy to meet the rapidly changing needs of customers and to create more value for customers. The academic community is also paying more and more attention to the study of product and service integration. In order to verify whether the development of the product service blueprint is suitable for the machine tool industry, this study is divided into four sub-studies, namely service attributes analysis, service requirement analysis, service innovation modeling, and service establishment and validation. Through qualitative and quantitative study and design, product service blueprints of universal standard machines, customized special machines, and composite machining machines for metal deposition are constructed in this study. At the same time, the three dimensions of smart manufacturing of machine tools are constructed in this study, namely virtual factory design and automation system integration, massive data and cloud computing, and smart systems and smart devices. Furthermore, the reliability, validity and importance of the development of new services in this study have been verified.