Selecting ChatBot Platform for Health Enterprise Training: A Fuzzy AHP Approach

This study departs from the issue on how to select Chabot platform to deliver virtual training in a health enterprise environment. In-house training is aimed at improving man power knowledge and skill required to achieve health enterprise objectives. During Covid-19 pandemic, traditional face-to-face training has been difficult to conduct due to many health-related limitations. In order to deal with such issues, medical team at health enterprise seeks to apply Chatbot platform that might be used to deliver in-house training via online appropriately. Considering many aspects to be considered in selecting several Chatbot platforms, Fuzzy Analytic Hierarchy Process is proposed in this study to deal with the issue. It is finally recommended to use Carik platform to deliver in-house training in the corporation.