Classification of Business Processes in Telecommunications

The beginning of the 21st century marks major changes in the world economy, associated with continuous globalization, deep transformation of enterprises and organizational culture, turning to an information and communication economy based on large arrays of information and knowledge. The implementation of innovative changes, the transition to new business models for supply chain management, changes in ongoing business processes, the establishment of new ones has become a vital factor for the existence of the organization. In this regard, the goal of this paper is to analyze the available classifications of business processes and to determine how current changes in the development strategy of telecommunications companies affect them. A new classification of business processes in telecommunications is presented which is a summary of the changes in the sector using a new developed qualification table. The proposed classification combines the scope, process area, functionality and nature of the process, using as a basis the qualification frameworks for business processes in telecommunications and at the same time pays attention to new processes and interaction with participants in new ecosystems.