Assessing the level of maturity of the automated management system of a higher education institution

The article contains the results of a study of the processes of automation of educational and management processes of higher education. The experience of the authors of the development and implementation of learning management systems and support for management of higher education, analytical studies of the need for automation of educational and support management processes revealed the need to measure the level of maturity of learning management systems and support for management processes (LMS&SMP). The variety of activities in higher education institutions is due to the need for research, development and implementation of teaching methods, organization of various projects, etc. On the other hand, the management of a higher education institution involves ensuring the level of quality of education, proper qualification of teachers and satisfaction of applicants for higher education. The latter are the target audience for the provision of educational services and key customers of such services. From the point of view of e-learning and blended learning systems, four categories of users have needs for automation: students; teachers; management; support staff. In accordance with their functional processes, it is necessary to create an electronic information educational environment with a high level of maturity of the learning management system and support management processes. In many cases, automated management systems of the educational process and management of the institution are almost unconnected, which, requires duplication of information. A comprehensive system of learning management and management support for higher education allows to form an effective information ecosystem from the level of an individual teacher, department to management. The proposed method of assessing the maturity of LMS&SMP allows to form a catalog of processes, the level of their automation, identify “white spots” of non-automated processes and design plans to improve the learning management system.