The Effect of UI/UX Design on User Satisfaction in Online Art Gallery

UI and UX design in an online art gallery has a big impact for user satisfaction. The purpose of this research is to find out how UI and UX design affects user satisfaction and how to design good UI and UX in an online art gallery. We evaluated 27 research papers related to UI and UX design in an online art gallery using literature review approach. Furthermore, we used a survey to measure System Usability Scale (SUS) of two renown Art Gallery in the form of a questionnaire. The results showed that the UI and UX designs in an online art gallery do have a big impact on user satisfaction. Nevertheless, user satisfaction is relative factors depend on the user, for example users do not like websites that tend to be dark. Based on our research, we concluded four important factors which need to be considered in designing UI and UX for an online art gallery, that is web system must be simple, consistent, work properly, and fulfill the user requirements. We encourage further research to conduct larger studies to correlate with our findings.