Analysis of User Satisfaction on Website Quality of the Ministry of Agriculture, Directorate General of Food Crops

A good website quality is needed to meet user satisfaction. The value of the benefits of the web will be felt by many users if the web has very good quality. The ease of accessing the website is a reflection of the good quality of the website. The positive image of the web owner can be seen from the quality of the website. When doing research on the website of the Ministry of Agriculture, Directorate General of Food Crops, the researcher found several pages that did not meet the website category which were said to be of good quality. Based on these findings, the authors are interested in analyzing user satisfaction with the website to measure the quality of the website of the Ministry of Agriculture, Directorate General of Food Crops using the PIECES method (Performance, Information, Economy, Control/Security, Efficiency, Service). The results of the study indicate that the level of user satisfaction with the website has been indicated as SATISFIED on each indicator, however, in measuring the quality of the website using YSlow (the GTMetrix tools, Pingdom Website Speed Tools), and (Web of Trust) WOT found many deficiencies such as loading the website takes a long time, there are some pages that cannot be found (page not found) and so on. Therefore, the authors provide several recommendations for better website development.