IT Governance Evaluation at Regional Office of Directorate General of Taxes of South Jakarta I using COBIT 5 Framework

Regional Office of Directorate General of Taxes of South Jakarta I, a government-owned agency, has utilized IT to support business processes to improve services and achieve company goals. However, it is still necessary to make adjustments to the workings of the existing changes in practice. Implementation of the use of information technology must pay attention to existing resources so that the performance of IT in the organization can run optimally. The research was conducted using the COBIT 5 framework in the EDM (Evaluate, Direct, and Monitor) domain and focused on the EDM04 process. This study aims to evaluate IT governance and provide recommendations to achieve the expected maturity level and improve performance in the future. Calculating the maturity level of EDM04 is at level 3 (established process) with the biggest gap in EDM04.01 and EDM04.02. Meanwhile, the smallest gap is in EDM04.03. It can be concluded that the Regional Office of Directorate General of Taxes of South Jakarta I have managed resources optimally.