Systematic Literature Review Method for Evaluation of User Experience on Ticket Booking Applications

Various ticket booking applications in Indonesia offer many options for consumers, before determining which application to use to order tickets, consumers of course first compare each platform in order to get the best service for existing ticket booking applications. There is a mobile application that makes it easy to order tickets online and provides various needs on one platform. Booking tickets with the help of technology can summarize the costs and time required in conventional ticket bookings. Focusing on the needs and emotions of users when using a ticket booking application is one of the keys to the success of an application, evaluating user experience to ticket booking application users can find out the experience users get when using a ticket booking application. The method used in this research is the Systematic Literature Review (SLR) from journal papers published from 2017–2021. The results showed that the ticket ordering application had more research on the Traveloka and Tiket.com applications, and the methods used for evaluating user experience/user experience and ticket booking applications were more dominant using the User Experience Questionnaire (UEQ) method, as well as the advantages of the method used. For evaluating user experience/user experience and ticket booking applications, the User Experience Questionnaire (UEQ) method has the advantage of measuring aspects of the user experience of the product very quickly and the results obtained are more comprehensive on the user experience.