Challenges and Countermeasures for Medical Social Workers when Serving Low-income Patients

Medical social work is increasingly recognized for their importance in hospital, while challenges arise when serving different groups, this study identified four main challenges when serving low-income patients: low awareness of medical social work, low acceptance of medical social work, single demand and inadequate knowledge of the policy. After a detailed analysis of the causes as well as the psychological state of the patients and their families, this study summarized the previous experience and put forward the corresponding countermeasures. This paper argues that empathy, respect and understanding are the core principles when serving low-income group, providing reference for medical social workers when they encounter similar situations.