Developing trust in internal vs. external strategic communities of knowledge intensive firms

paper analyses the key challenges to trust development in the strategic communities of knowledge-intensive firms (KIFs) – both inside and outside the organizations. Developing trust in the internal strategic communities (ISCs) of KIFs means addressing the interpretive, strategic, power, competence and identity tensions among the organizational units responsible for the exploitation and exploration activities. The challenges can be resolved by ensuring the exploitative and exploratory organizational learning through the concerted management efforts. On the other hand, the development of trust in external strategic communities (ESC) can only be achieved indirectly through the integration of six different spheres (pragmatic, strategic, perceptual, moral, cultural and epistemological).