How Pedestrians Perceive Autonomous Buses: Evaluating Visual Signals

With the deployment of autonomous buses, sophisticated technological systems are entering our daily lives and their signals are becoming a crucial factor in human-machine interaction. The successful implementation of visual signals requires a well-researched human-centred design as a key component for the new transportation system. The autonomous vehicle we investigated in this study uses a variety of these: Icons, LED panels and text. We conducted a user study with 45 participants in a virtual reality environment in which four recurring communication scenarios between an autonomous driving bus and its potential passengers had to be correctly interpreted. For our four scenarios, efficiency and comprehension of each visual signal combination was measured to evaluate performance on different types of visual information. The results show that new visualization concepts such as LED panels lead to highly variable efficiency and comprehension, while text or icons were well accepted. In summary, the authors of this paper present the most efficient combinations of visual signals for four reality scenarios.