Implementing Community-Based Participatory Design and Mixed Methods to capture and Analyze Mental Models of no/low Literate Users

One of 21 Nigerian women still die from avoidable maternal death. Yet, one of the most critical intervention for safe motherhood is ensuring that women (even in the most remote areas) have access to and are well informed of antenatal and postnatal care information and services. Previous research reveals that Ilorin women depended more on each other for antenatal and postnatal care information than on skilled birth attendants. However, when designing for historically underserved populations, the adoption and scaling of the interventions can be truncated if the target population is not adequately considered and integrated into the design process. This paper describes including no/low literate users as co-designers through community based participatory design in the development process and mixed methods to analyze collected data. Our results inform best practices for developing information architecture for these populations based on their mental models.