College Enquiry Chatbot using Rasa Framework

The growth of technologies like Artificial Intelligence (AI), Big Data & Internet of Things (IoT), etc. has marked many advancements in the technological world since the last decade. These technologies have a wide range of applications. One such application is “Chatterbot or “Chatbot”. Chatbots are conversational AIs, which mimics the human while conversing & eliminates the need of human by automating mundane tasks. In the study undertaken, we have created a chatbot in education domain & it is named as “College Enquiry Chatbot”, This chatbot is a web-based application that analyses and understands user's queries and provides an instant and accurate response. Rasa technology is used to construct this chatbot. It's an open-source technology, which uses its two main packages i.e., Rasa Core & Rasa Natural Language Understanding (NLU) in order to build a Contextual AI Chatbot. NLU is used to infer the intent and to extract the necessary entities from user input & the Rasa Core provides the output by building a probabilistic model with the help of Recurrent Neural Network (RNN). Evaluation of the model is done by getting a confusion matrix and performance measures like Precision, Accuracy & F1 Score which come out to be 0.628, 0.725 and 0.669 respectively on average basis. This chatbot's accuracy, lack of dependability on human resources, 24 x 7 accessibility and low maintenance creates various opportunities for its implementation. This conversational agent can not only be used in educational institutions but also in places where enquiry becomes a tedious task.