The Impact of IT on Changing Business Models in Government Services: A Case Study of The Investment Board and One Stop Service in Jakarta

Digital government is imperative to public service in this era. Having digital services is now inherent in government forward facing offering to citizen. The use of website and mobile application in providing service to citizens have impact to business model/mission model of the government agency. This paper elaborates the impact of IT to mission model in The Investment Board and One Stop Service (DPMPTSP) DKI Jakarta to give better service to its citizens and business owners. The use of the principles of public service in industry 4.0 and IT-enabled services has brought the use of website and mobile application to manage citizen’s personal and business permits/non-permits to be evaluated against DPMPTSP’s strategy. DPMPTSP business model/mission model has changed from manual process to process redesign enabled using IT, namely Service Website and JakEVO. The research methodology to be adopted for this research will be a qualitative method accordance with the information and data from sources, and the evidence related to change that have been made. The result of this research is DPMPTSP services has become simpler, faster, and streamlined because of the use of IT-enable services, increases the number of applicants applying for permits and non-permits, and increase tax revenues collected from retribution fees permits and non-permits.