Capturing Institution and Learners Readiness of e-Learning Implementation: A Case Study of a University in Bandung, Indonesia

The e-learning readiness assessment is a critical process that an institution needs to do in implementing e-learning. By conducting an e-learning readiness assessment, an institution could identify the factors that hinder the successful implementation of e-learning and develop a strategic plan to enhance the e-learning implementation continuously. The higher education institution (HEI) needs to adopt this approach to implement e-learning successfully. Previous studies, such as in Turkey HEIs, Egyptian University, and the University of Mysore, India, reported that e-learning readiness assessment provides benefits in defining a future direction in e-learning innovation. Telkom University, one of the top private universities in Bandung, Indonesia, has launched many policies and programs related to e-learning to provide high-level academic services and increase productivity and efficiency in the learning process. Some individuals have raised some resistance to these policies and programs, but the actual data regarding this is minimal. The management needs data related to e-learning readiness to intervene and make this e-learning program a success. This study aims to capture the e-learning readiness in Telkom University from the institutional and learner perspectives. Data for this study were collected using an online questionnaire as well as depth-interview as archival sources. Besides identifying the e-learning readiness index, the output from this study is also to provide recommendations to policymakers regarding the implementation and the development of e-learning at Telkom University.