Systemic approach of SSM: a case of a Brazilian company

Summary form only given. SSM basically consists of the formulation of a conceptual model to a real situation, using the precepts of the systemic approach. This model works as basis for comparison with reality, and shows as results, proposed changes that are both culturally viable and systemically desirable. SSM is the application of one of the most important principles of knowledge management, the principle of systems thinking, looking to show the relations between the parts, learning and bringing solutions for the "problem-situation". Moreover, this methodology incorporates, in some form, all the principles of knowledge management. Concerning the organization that was analysed in this paper, we point out that changes in attitudes are basic for the implementation of the changes in processes and structures. It was as a result of this statement that the major proposal principal of change to the company appeared, related to alterations to the president's posture in front of the employees. The process resolution of the situation-problem of the company does not come to an end with these propositions; the methodology must be applied in a continuous way. If the company had made constant use of SSM to guide its analyses and discussions, many organizational problems could nave been minimized from the beginning. With the continuous utilization of SSM, the company will be applying knowledge management principles, thus obtaining a form to structuralize one of the most important assets: the knowledge.