Business Continuity Management Leverages on ICT Agility: Employee Self Health Declaration (ESHD)

Business Continuity Management (BCM) is crucial in handling crisis including the current COVID-19 pandemic. Tenaga Nasional Berhad (TNB) has leveraged on the ICT agility to manage the pandemic. A mobile compatible web application, Employee Self Health Declaration (ESHD) was developed in-house by the ICT Division through Agile Project Management Process to manage and ensure staff safety during the pandemic. The Agile Project Management Process includes continuous development process iteration with methodology used in the study Agile Project Management Process highlights on the incremental, continuous iteration of development and testing. It chucks the product into pieces and amalgamate them for the final testing. ESHD was developed using Agile process through scrum methods and the software used in the development was .NET Core 2.0.The study leads an operational review of the ESHD at the organizational level. The results derived from the implementation are: a) knowing upper hand on the condition of staff heath, b) monitoring the staff Team A vs Team B mobilization (during COVID-19 pandemic, TNB reduces the risk in operation management by dividing into 2 teams: Team A and Team B), c) as a means of staff attendance record replacing the physical swipe card installed in TNB offices which these results provide valuable insights for BCM and decision makers to ensure TNB’s business resilience.