Analysis of the Indian IT Sector–Investigating the Role of Technology for Software Process Improvement through Knowledge Management

Knowledge is progressively recognized as an important organizational resource offering a competitive advantage. Information Technology (IT) in Knowledge Management (KM) is vital for any organization desiring to exploit developing technologies for managing their knowledge resources. KM primarily comprises knowledge creation and/or acquisition, knowledge storage and retrieval, knowledge transfer, and knowledge application. IT aids progression and helps sustain organizational knowledge. The creation and sharing of experience bases is enabled in a simplified way with the help of IT. Information System researchers introduced a class of Information System referred to as Knowledge Management Systems (KMS). KMS are functional for management of several KM processes. IT can support KM in diverse ways, and there are various technologies comprising KMS. This research discusses the role and the relevance of latest technology in the field of knowledge management and uncovers the state of technology-mediated KM in Indian IT sector through a survey.