What’s in a Name?: Effects of Category Labels on the Consumers’ Acceptance of Robotic Products

A study was conducted to investigate the effects of category labels of domestic robots on their consumer acceptance. The authors posited that compared to the label robots, a pre-existent category label such as home appliances would increase the consumers’ evaluation of and purchase intention towards the products. It is suggested that the pre-existent category label helps consumers to perceive the functional values they stand to gain by consuming the product more than the label robots, which is often related to the concepts generated around cultural artifacts. The results of the study confirmed the hypotheses, and further discussions are provided in this paper. CCS CONCEPTS • Human-centered computing → Human computer interaction (HCI) → Empirical studies in HCI; HCI theory, concepts and models; • Applied computing → Law, social and behavioral sciences → Psychology; ACM Reference format: Jun San Kim, Sonya S. Kwak, Dahyun Kang, and JongSuk Choi. 2020. What’s in a Name?: Effects of Category Labels on the Consumers’ Acceptance of Robotic Products. In Proceedings of 2020 ACM/IEEE International Conference on Human-Robot Interaction (HRI’20), March 23–26, 2020, Cambridge, United Kingdom. ACM, New York, NY, USA, 9 pages. https://doi.org/10.1145/3319502.3374799