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How Healthcare Professionals Comprehend Process Models - An Empirical Eye Tracking Analysis | IEEE Conference Publication | IEEE Xplore

How Healthcare Professionals Comprehend Process Models - An Empirical Eye Tracking Analysis


Abstract:

Digitization is advancing rapidly in many prevalently analogue domains such as healthcare. For the latter domain, the synergies with modern information technologies (IT) ...Show More

Abstract:

Digitization is advancing rapidly in many prevalently analogue domains such as healthcare. For the latter domain, the synergies with modern information technologies (IT) have become an integral part regarding communication and collaboration. For this reason, a comprehensible language is of importance in order to allow a frictionless exchange of information between domain experts. The Business Process Model and Notation (BPMN) 2.0 represents a promising notation that may be applied as lingua franca. Although the BPMN 2.0 is widespread applied by experts in business and industry, little experience exists how BPMN 2.0 is adopted in healthcare. In order to assess how BPMN 2.0 is deployed in healthcare, we conducted a preliminary eye tracking study, in which \mathrm{n}=16 professionals from healthcare comprehended a particular BPMN 2.0 process model. The results indicate that BPMN 2.0 might be a candidate for a lingua franca to foster the comprehensible exchange of information as well as collaboration between healthcare and IT.
Date of Conference: 07-09 June 2021
Date Added to IEEE Xplore: 12 July 2021
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Conference Location: Aveiro, Portugal

References

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