“Wait, Can You Move the Robot?”: Examining Telepresence Robot Use in Collaborative Teams

Telepresence robots provide remote team members with embodied presence, but whether this improves remote teammate participation, remote users’ perceptions of team collaboration, or collocated members’ perceptions of remote teammates is an open question. We conducted an experiment in which teams of two collocated members and one telepresent (remote) member solved a word puzzle requiring a translation key. We varied who had access to the key to examine effects of resource accessibility in distributed groups: in the Robot Information condition, the remote pilot (RP) possessed the key; in the Shared Information condition, all team members possessed the key; in the Local Information condition, only collocated participants (CPs) possessed the key. Audio transcripts were analyzed for differences in the number of words spoken by each team member. RPs spoke significantly less than CPs, especially when they lacked the translation key. RPs perceived greater task difficulty and less ease of communication than CPs. CPs rated other CPs as more trustworthy than RPs. This suggests an imbalance between collocated and remote collaborators that can negatively affect collaboration. We discuss implications for the design and use of telepresence robots in the workplace.