Quality that Matters: QoE Monitoring in Education Service Provider (ESP) Networks

Education Service Providers (ESPs) play a crucial role in the digitization of education as they equip students and teachers with reliable devices and provide high quality Internet access at schools. This paper investigates four months worth of continuous measurements conducted by an ESP using a large-scale, passive, in-device Quality of Experience (QoE) monitoring system deployed into a nationwide network of education-purpose devices. These measurements cover more than 800 education centers and about 4000 devices, used both in schools and at home. Using this rich dataset, we present an exhaustive characterization of the browsing behavior, and a quantification of the web and video QoE in this educational context. Web QoE results showed a better performance for school Wi-Fi networks compared to home connections, suggesting that several issues may arise for ESPs due to the increasing relevance of home-schooling caused by the COVID-19 pandemic.