Management: The UK government is prone to IT disasters; here's what it should do: A leaner and more agile approach to working, paired with a start-up mentality, is the way forward for public-sector technology projects

MONTHS AGO, when the UK was in the midst of its first nationwide lockdown brought on by the outbreak of Covid-19, Health Secretary Matt Hancock announced the release of an NHSX contact-tracing app that would be at the heart of the government's strategy to ease restrictions.