Situational management of production systems based on a balanced scorecard

This paper describes the process of forming and selecting options for managerial decisions, including determining the problem situation from a set of indicators of a balanced scorecard and the presence or absence of similar situations in a set of typical situations. The structure of the management procedure is formalized, which includes the following blocks: preprocessing, state evaluation, managerial decision issuing, decision making. A situational model is built. The procedure for issuing managerial decisions is described, including the correction of a set of managerial decisions in terms of the composition and parameters, classification and parameterization of managerial decisions. This scorecard combines decision-making principles in fuzzy representations (assessing a problem situation) and in structured problem situations (issuing managerial decisions). The risk of not meeting the goals of the balanced scorecard decreased by an average of 76% and averaged 24% after implementing the recommended management decisions on the simulation model of the production systems.