Digitalization Solutions in the Competitive CEP Industry – Experiences from a Global Player in China

Digitalization has profound impacts on the courier, express, and parcel (CEP) delivery services industry. With the rise of e‐commerce, the number of delivered parcels has more than doubled in the past ten years, and today, already 10% of global retail sales are made online. The main driver for growth is China, where local CEP companies are struggling to keep up with the resulting pressure on their networks. This chapter will explain challenges in the logistics operations of key industries, describe digitalization solutions today, discuss e‐commerce in China and its CEP market, and highlight new challenges in the competitive environment that increase the burden on all market players. Also, a case study about a successful implementation case of AI in a CEP company will be shared. This chapter closes with a prediction that the future of CEP in China is digital.