An Integrated Customer Knowledge Management Framework for English Teaching Training

With the continuous deepening of reform and opening up and the sustainable development of society, great changes have taken place in the fields of economy, culture and education in China. Especially in the context of quality education and new curriculum reform, higher requirements are put forward for the abilities of middle school teachers in all aspects. However, there is an enormous gap between the reality that some teachers’ abilities are insufficient and the ideal of high requirements for quality education. In order to improve the professional level of teachers as soon as possible, this study aims to identify the problem of English teaching training and develop the proposed training model in order to improve Chinese middle school teachers’ teaching performance. Through the research and analysis of the factors that affect the training of middle school teachers, this paper expounds the problems existing in the training of middle school teachers and their causes, and probes into the scientific and reasonable training of middle school teachers in theory, which has certain practical guiding significance. In addition, with the development of society and the advancement of educational modernization, the all-round development of educators directly affects the development of education. Input, Process and Output Interview Structure interview structure is applied with the aim to identify the current situation of English teaching training in Chinese middle school, while Text mining is used for finding and extracting valuable information from interview results to find or solve some practical problems. And then Kano Model is used for proposing a training model based on the results from Text mining and to text the training model is work or not.