Abstract:
Chatbots are programs that supply services to users via conversation in natural language, acting as virtual assistants within social networks or web applications. Here, w...Show MoreMetadata
Abstract:
Chatbots are programs that supply services to users via conversation in natural language, acting as virtual assistants within social networks or web applications. Here, we review the most representative chatbot development tools with a focus on technical and managerial aspects.
Published in: IEEE Software ( Volume: 38, Issue: 4, July-Aug. 2021)