Business Process Improvement Challenges: A Systematic Literature Review

Business process is a set of activities that provides outputs to achieve a specific and predefined goal. Accordingly, Business Process Improvement is one of the most important factors in achieving the goals of enterprises. Unfortunately, despite the exorbitant costs in enterprises to improve business processes, activities in this area often fail. The reason for this, is the existence of numerous challenges on the path to improvement, which are often overlooked by researchers and practitioners in the field. Following this issue, this paper tries to identify the main challenges in this direction. While creating a comprehensive set of business process improvement challenges, a high-level abstraction cycle is presented for business process improvement activities. Finally, the identified challenges are categorized according to the steps in the proposed cycle.