Botswana broadband policy and regulatory framework analysis: Issues and solution for improved service and user access

Botswana has developed a substantive amount of ICT frameworks to provide for the deployment of affordable and universal broadband services across the country. When successful, these frameworks could connect citizens to seamless online government services, affordable services and access regardless of geographic area. Ideally, broadband should provide equitable, affordable services and efficient network connectivity irrespective of geo-Locations, whereas policies and regulations provide fairness in the sector. Contrary, many people experience an overwhelming challenge to access broadband services. In Botswana, most people experience lack of online government service, lack of efficient network connectivity and high tariffs rates. Nevertheless, the country has an adequate amount and necessary telecommunication infrastructure to provide affordable universal broadband services and access for citizens. This study used quantitative-method, and inferential analysis to the general population. The data collected was processed through the following several software tools; Microsoft Excel, SPSS and R studio software. The results and findings presented by this study are to advance the deployment of broadband services. Amongst many shorting comings covered by this study; more than half of respondents feel access to the internet is not free; most people experience low internet speed. Another substantive number of respondents think the current regulatory laws do not adquently protect service end-users. Whereas BOFiNET fails to enforce price reduction initiatives. Although the government carried out consultations to inform communities about the expansion of telecommunication services, many people do not relate services with infrastructure development, and many people do not use available online government services. Generally, people in Botswana and elsewhere have diminished confidence levels on online services transactions, and in most instances feel not protected against online transgressions.