Application of FinTech, Machine learning and Artificial Intelligence in programmed decision making and the perceived benefits

The objective of this study is to examine the perceived benefits of the application of FinTech, Machine Learning and Artificial Intelligence (AI) or (FMAI) in programmed decision making for the consumers, producers or employers. The study is based on a theoretical model, developed step by step to explain consumers' satisfaction and employers' benefits when the company or the employer introduces FinTech, Machine learning and AI for implementing the policies in programmed decisions. The results and findings show that the application of FinTech, Machine learning and AI will maximize the consumers' satisfaction and employers' benefits. The application of FMAI saves time for the consumers, minimizes the number of trips to the offices, and reduces the confrontations with the unpleasant customer service representatives. FMAI are user friendly, and it has the potential to increase consumers' satisfaction as well as employers' benefits by nicely settling the issues with the consumers and other stakeholders. The consumers remain the focal point and will make sure that consumers will not desert the company. This is perhaps one of the latest studies which blends FMAI with programmed decision-making process and shows perceived benefits for both consumers and producers and thus society's total wellbeing will be the maximum.